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Despite our efforts jest to mediate, the casino had not initially responded owo the complaint. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his małżonek had her own account in the casino. Since they used each other’s devices and payment methods several times, we had to reject the complaint. The player from Greece had requested a withdrawal prior owo submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time to process and suggested waiting for at least 14 days before submitting a complaint.
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The player from Germany państwa accused of breaching bonus terms aby placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed jest to betalingsmetoder astropay reply. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification.
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